How do you respond to customer comments on Facebook?

To get started, simply open the Facebook page and select Reply underneath the comment you would like to respond to. Type your reply and then click Enter. Your reply will now be displayed in the comments section for all to see. If you would rather respond via private message, underneath the comment select Message.

How do I respond to a comment on Facebook?

To reply to a comment publicly:

  1. From your News Feed, click Pages in the left menu.
  2. Go to your Page, then go to the comment.
  3. Click Reply below the comment.
  4. Add your reply and press the Enter key.

How do you respond to customer feedback?

How to respond to negative feedback

  1. Express concern. Tell the customer that you appreciate their feedback and are concerned about the treatment they received or problem they’re facing.
  2. Restate the problem. When a customer is upset, they need to know they’ve been heard. …
  3. Offer solutions. …
  4. Take it offline.
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How do you respond to a customer complaint on Facebook?

Write a short, non-confrontational reply that shows that you’ve read and understood the issue(s) raised, even if they’re unfounded. Be specific and acknowledge the customer’s concerns; show sympathy that they had a bad experience. Sincerely apologize for the upset caused offer to make things right.

Should you respond to Facebook comments?

When a person takes the time to comment on your post, it’s always a wise idea to reply to that comment. It makes that person feel important — and it shows the rest of your fans that you take their comments seriously. Also, by replying you can often get the person to comment again, which boosts the post’s reach.

How do you reply to a mean comment?

Funny Responses to Rude Comments

  1. Sorry fella, I don’t have the energy to pretend to like you today.
  2. Umm…pardon me, I wasn’t listening. …
  3. Ok. …
  4. That sounds weird coming from you. …
  5. Are you always such an idiot, or do you just show off when I’m around?
  6. Whatever you say, hefe. …
  7. Sorry, I don’t understand what you’re saying.


How do you reply to a beautiful comment?

If you want to respond in a simple way and thank your date or partner for the compliment, you can say:

  1. “Thanks so much – I really appreciate you saying that.”
  2. “Thank you – that was really sweet to say.”
  3. “Wow, thanks so much.”
  4. “Thanks – that means a lot.”

How do you respond to customer service?

How to effectively respond to customer complaints

  1. listen to the customer’s experience in its entirety.
  2. apologize.
  3. focus on the solution.
  4. don’t rush the customer.
  5. find complaints before they find you.
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How do you say thanks for feedback?

Say Thank You

“Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.” “Thank you for bringing this to our attention. We’re sorry you had a bad experience.

How do you respond to customer needs?

Overarching principles for communicating with customers

  1. Be open and honest. …
  2. Be grateful for their effort. …
  3. Be courteous, not scripted. …
  4. Don’t make promises you can’t keep. …
  5. Show understanding. …
  6. Find their real need. …
  7. Offer workarounds. …
  8. Give an honest explanation.

How do you respond to customer complaints on social media?

With an appropriate response, you increase the likelihood that they’ll become return customers and brand advocates.

  1. Thank You. …
  2. Share the Comment. …
  3. Show Interest in Them. …
  4. Ask a Question. …
  5. Like or Favorite. …
  6. Apologize. …
  7. Start a Private Chat. …
  8. Take a Moral Stance.


How do you respond positively to a negative comment?

How to respond to a negative review (4 Steps)

  1. Step 1: Apologize and sympathize in your response to the negative review. Acknowledge the customer’s concerns. …
  2. Step 2: Insert a little marketing in your response to the bad review. …
  3. Step 3: Move the conversation offline. …
  4. Step 4: Keep your response simple, short and sweet.

How will you solve complaints on social media?

How to Handle Customer Complaints Via Social Media

  • #1: Respond Quickly. It’s important to respond quickly and efficiently to customer complaints on social media. …
  • #2: Acknowledge Mistakes. …
  • #4: Personalize Your Responses. …
  • #6: Put Together an Escalation Plan. …
  • #7: Go the Extra Mile. …
  • #8: Follow Up. …
  • #9: Don’t Delete Negative Comments. …
  • #10: Monitor Conversations About Your Brand.
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Does commenting on your own post help?


How do you say thank you in a Facebook comment?

Other ways to say thank you in any occasion

  1. I appreciate what you did.
  2. Thank you for thinking of me.
  3. Thank you for your time today.
  4. I value and respect your opinion.
  5. I am so thankful for what you did.
  6. I wanted to take the time to thank you.
  7. I really appreciate your help. Thank you.
  8. Your kind words warmed my heart.
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